By using our services, you agree to the following terms and conditions between TOP TEN SAFARIS (PTY) LTD 2015/168525/07 trading as AFRICAN SAFARI GROUP and yourself:
The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, African Safari Group shall indicate their acceptance thereof by return mail. African Safari Group acts herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.
Booking Terms and Conditions
Please ensure that the details pertaining to your booking are correct. We will accept no responsibility unless the booking provided upon arrival differs from what is shown above.
- All prices quoted in ZAR (South African Rands). We strongly recommend that you purchase travel insurance which gives you full cancellation cover.
- All cancellations and amendments must be in writing.
- Should a refund be due in terms of the CPA, funds are refunded less bank charges.
- It is the passenger’s responsibility to ensure that they have the correct travel documents and meet all the visa and health requirements for their trip booked. If unsure of any requirements the passenger should contact the consulate concerned.
- We require a 30% deposit, which is payable within 48 hours of booking, except scheduled air travel, which requires 100% payment upon booking;
- The final balance is due 8 weeks (60 days) prior to travel;
- 100% payment is required for bookings made less than 8 weeks (60 days) prior to travel;
- Greater deposits may be required in instances of specialist product and/or peak season travel.
- Should any discount be applied, the discount is realized upon the full and final payment.
- Please note that if a payment is not received on time or in the correct amount we reserve the right to release your reservation, regardless of any payment(s) already received. We will use best efforts to contact you prior to taking this course of action and will remind you of payments due.
- Any change which results in the cost of the revised reservation is less than the original cost will be regarded as a partial cancellation.
- Specifically, the rules below will apply to the cancelled portion of the booking.
- Between confirmation and 61 days prior to arrival – Deposit non-refundable.
- Between 60 days and arrival date – 100% cancellation fee.
- 100% of the total cost for any non-arrival.
As part of your travel package, African Safari Group has secured supplier default insurance. This cover is not meant to replace the comprehensive travel insurance recommended above. Instead, it provides financial protection (up to a maximum sum) in the event that a third party supplier (as declared and accepted by the insurance providers) is unable to provide its services or products due to its own financial failure and that the losses incurred by you, as a result, cannot be recovered by any other means.
Please note that anyone travelling to Southern Africa must have two consecutive blank pages in their passport which lie side by side when the passport is open (i.e. a left and a right-hand page). Passengers travelling to Southern Africa with passports which do not comply with these requirements will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa.
To enter South Africa, a passport valid for at least 30 days after the intended date of departure is required by all nationals. Passports must have at least two blank pages for entry stamps. Our recommendation is to ensure you have three or even four blank pages if you are travelling through more than one country. If there are insufficient pages, an entry could be denied. See country specific VISA requirements here.
As a response to the growing issue of child trafficking, South Africa has announced new regulations for families travelling into or out of the country with children, which will apply.
Non-South African Citizens travelling to SA will still be required to submit an original birth certificate and, as necessary, parental consent or certified copies during the visa application process.
For visa-exempt countries a strong advisory has been issued, with travellers advised having proof of relationship and consent from the absent parent/s or guardian/s, in case they are asked to provide such on arrival. It has been recommended by the US Embassy that US citizens (and other visa-free travellers) should carry an authorisation letter that is notarized. You may not be asked for this but in the meantime, it seems like the best possible insurance against complications at the border.
When a child is travelling alone to South Africa the child must carry a letter from the person that will be receiving them in South Africa, containing the person’s address and contact details, as well as a copy of the host’s identity document or passport (in this case it is probable that no birth certificate will be required).
Please check with your embassy.
Our travellers are from many different countries – in recognition of this, we endeavour to process all data in accordance with principles of internationally accepted best practice, and compliance regulations. We regularly review our compliance with this policy and whenever we receive a formal complaint, we will contact the person who made the complaint to attempt to resolve his or her concerns.
Please note that by using our websites (as a user browsing the websites), you are consenting to our collection and use of your information as more fully set out in this policy. If you have any concerns about the use of your information, or the contents of this policy, please feel free to contact us at [email protected]
African Safari Group will keep all personal information you give us as strictly confidential and no personal information will be made available to third parties unless obliged to do so in order to fulfil the service that our clients expect us to deliver (travel bookings, arrangements, transfers and similar) by law or legal process.
African Safari Group may send e-mail messages to our customers from time to time with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.
DATA PROTECTION POLICY:
Protection of your personal data
Once we receive your personal information, we will protect such information from unauthorised access and use.
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal data that you share with us and safeguard the privacy of such information. For example, the measures we take include:
- Placing confidentiality requirements on our staff members and service providers;
- Following security procedures in the storage and disclosure of your personal data to prevent unauthorised access to it; and
- Using secure communication channels on our website such as SSL (“secure sockets layer”) for transmitting data that is sent to us. SSL is the industry standard encryption protocol used to protect online transaction channels.
Storage of your personal data
In some circumstances, we may store your personal data for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements. In specific circumstances, we may store your personal data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.
Personal data you provide us
Information we may collect from you:
The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth, and personal travel arrangements. In addition, we may also be required to obtain your passport details. We will need to collect this information to arrange the travel and other services you are requesting ourt assistance with.
In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests, which may disclose your religious beliefs, so that we can consider your particular needs in relation to a booking.
Personal data we collect for legal, compliance, regulatory and crime detection and prevention purposes
We process your personal data so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interests of other persons.
We also process your personal data for crime prevention and detection purposes, including the prevention of fraud for online payments, for identity verification, for credit checking and credit scoring purposes and accounting or audit purposes. If you visit one of our offices you may be monitored by closed circuit television for security purposes. In each case, we do so in compliance with applicable laws.
Personal data we collect from third parties
We collect personal data from third parties who you have authorised to provide your personal data to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media and other digital website). We also collect personal data from individuals who may refer you as a friend to our products or services. We ask these individuals to confirm that you are happy to hear from us.
Sensitive personal data we collect
We do not generally collect sensitive personal data from you (or those you are booking for), but where we do, we seek to minimise the collection and use of it and handle it with extra care. We also share this information with third parties (who help manage our business and deliver services such as those parties who provide wheelchairs at airports) and other companies (who help manage your booking or journey), and we transfer it globally.
Where you (or any passenger travelling) provides us with sensitive personal data you agree that you have voluntarily provided such information, and you consent (and the passenger travelling consents) for us to use that information for the purposes for which it was collected.
In addition to personal information that you choose to give us we may also collect information about your computer, this may include your IP address, operating system, web browser software, screen resolution and referring website.
We do not store financial details such as credit card numbers.
How we use this information:
Any personal information such as email address or postcode is held by us for the sole purpose of communicating with you as you have requested and for completion of your travel planning and arrangements. That means sending you newsletters if you have subscribed or replying to you if you give us feedback or communicated with us.
We will not share this information with any other parties unless specifically stated in any special terms and conditions as is sometimes the case with competition entries.
What is a cookie?
Opting out of cookies
Please note that our websites may not work correctly if you change certain preferences, such as disabling all cookies.
Please also note that after applying these settings, you will continue to receive advertising, although it may not be tailored to your likely interests using information collected from cookies and similar technologies on your device.
Third Party Cookies. If you would like to opt-out of third-party cookies, here are some options:
- If you would like to opt-out of receiving personalised ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI), or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising, you can by visiting the opt-out pages on the NAI website and DAA website or click here to opt out.
- Google provides a suite of tools to control its cookies:
- If you wish to block other cookies, including those being served by companies that are not part of the NAI or the DAA you can use the browser-level cookie controls described below.
Browser-level cookie controls
Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. The links below are provided to help you find the settings for some common browsers.
- Manage cookie settings in Chrome and Chrome Android and Chrome iOS
- Manage cookie settings in Firefox
- Manage cookie settings in Internet Explorer
- Manage cookie settings in Microsoft Edge
You have certain rights in relation to your personal data. In order to exercise your rights, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal data to you.
You can exercise your rights by emailing us at [email protected]
Access your personal data
You have the right to be given reasonable access to your personal data. You may also have the right to request copies of personal data that you have provided to us in a structured, commonly used, and machine-readable format.
Rectify inaccurate or incomplete personal data
You have a right to request that we rectify inaccurate personal data. We may seek to verify the accuracy of the personal data before rectifying it.
Erase your personal data
If you no longer want us to use your information, you can also request that we erase your personal data in limited circumstances where:
- It is no longer needed for the purposes for which it was collected; or
- You have withdrawn your consent (where the data processing was based on consent); or
- Following a successful right to object; or
- It has been processed unlawfully.
We are not required to comply with your request to erase personal data if the processing of your personal data is necessary:
- For compliance with a legal obligation; or
- For the establishment, exercise or defence of legal claims.
Please note that if you request the erasure of your personal data:
- We may retain some of your personal data as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety;
- Due to maintenance reasons and protection from accidental or malicious loss and destruction, residual copies of your personal data may not be removed from our backup systems for a limited period of time.
Object to us processing of your personal data
You can object to any processing of your personal data, which has our legitimate interests as its legal basis if you believe your fundamental rights and freedoms outweigh our legitimate interests.
African Safari Group
Point Business Park
c/o Koeberg & Marinus Road